Terms of Service

This website is operated by VANTROO, operated by Northmere Commerce LTD. Throughout the site, the terms “we,” “us,” and “our” refer to VANTROO. By visiting our website and/or purchasing products from us, you agree to be bound by the following Terms of Service.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have permission from a parent or legal guardian to use this site.

You may not use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction while using our website or purchasing from us.

Product Information

We make every effort to display product information, descriptions, images, sizes, and pricing as accurately as possible. However, we do not guarantee that all information on the website is always complete, current, or error-free.

Product packaging, appearance, specifications, and availability may change without notice.

For thermal paper rolls and POS supplies, customers are responsible for confirming the correct roll size and compatibility with their printer, POS system, debit terminal, cash register, or device before placing an order.

Pricing and Availability

Prices are subject to change without notice. We reserve the right to modify, discontinue, or limit the availability of any product at any time.

We reserve the right to refuse or cancel any order if there is an error in pricing, product information, availability, payment processing, or suspected fraudulent activity.

Orders and Payment

By placing an order, you agree to provide accurate billing, shipping, and contact information.

All orders are subject to acceptance and availability. Once an order is placed, we may contact you if additional information is required to process or fulfill your order.

We reserve the right to refuse or cancel orders at our discretion.

Shipping

Shipping times and delivery estimates may vary depending on location, carrier delays, order volume, and product availability.

VANTROO is not responsible for delays caused by shipping carriers, customs, weather, incorrect addresses, or circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Eligible items may be returned within 30 days of delivery, provided they are unused, unopened, in original packaging, and in the same condition received.

Opened, used, damaged-after-delivery, custom, special-order, or bulk-order items may not be eligible for return unless they are defective or incorrect.

Damaged or Incorrect Items

Customers must inspect their order upon delivery.

If an item arrives damaged, defective, or incorrect, please contact us at info@vantroo.com within 7 days of delivery with your order number, description of the issue, and clear photos of the product and packaging.

Business and Bulk Orders

Bulk, wholesale, or special-order purchases may be subject to separate terms, pricing, timelines, and return conditions. Please contact us before placing large or special orders if you have any questions.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, accuracy, or practices of third-party websites.

Use of third-party links is at your own risk.

Prohibited Uses

You may not use this website or our products:

• For any unlawful purpose

• To violate any laws or regulations

• To infringe on intellectual property rights

• To submit false or misleading information

• To transmit malicious code, viruses, or harmful software

• To interfere with the security or operation of the website

• To attempt fraudulent purchases or chargebacks

We reserve the right to terminate access to our website or services for violating these terms.

Limitation of Liability

To the fullest extent permitted by law, VANTROO and Northmere Commerce LTD are not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.

Our liability is limited to the amount paid for the product purchased.

Disclaimer

Our products are provided “as is” and “as available.” We do not guarantee that our website will be uninterrupted, error-free, secure, or always available.

We do not guarantee that every product will be suitable for every printer, POS system, terminal, or business use case. Customers are responsible for confirming compatibility before purchase.

Intellectual Property

All website content, including branding, text, graphics, logos, images, product names, and design elements, is owned by or licensed to VANTROO and may not be copied, reproduced, or used without permission.

Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

Your continued use of the website after changes are posted means you accept the updated terms.

Contact Information

Questions about these Terms of Service can be sent to:

VANTROO
Operated by Northmere Commerce LTD
Calgary, Alberta, Canada
Email: info@vantroo.com