Shipping policy
Shipping Policy
Thank you for shopping with VANTROO. We are committed to providing reliable shipping for business supply products, including thermal paper rolls, POS supplies, and commercial essentials.
Free Shipping
We offer free standard shipping on eligible orders within Canada.
Free shipping applies at checkout when available and may depend on the shipping destination, product size, product weight, and order type.
Large, bulk, wholesale, remote-area, or oversized orders may require additional shipping charges. If additional shipping charges apply, we will contact you before shipping your order.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
During busy periods, holidays, large orders, or bulk orders, processing times may be slightly longer.
Shipping Locations
We currently ship to customers within Canada and may offer shipping to the United States where available.
Shipping availability and delivery times may vary depending on the destination and the products ordered.
Delivery Times
Estimated delivery times vary depending on location and carrier service.
Typical delivery estimates may include:
Canada: approximately 2–8 business days
United States: approximately 4–12 business days
Delivery times are estimates only and are not guaranteed. Carrier delays, weather, holidays, customs, incorrect addresses, and other factors outside our control may affect delivery.
Tracking Information
Once your order has shipped, tracking information will be provided when available.
Please allow time for tracking updates to appear after the carrier receives the package.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
VANTROO is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address.
If you notice an address mistake after placing your order, please contact us immediately at info@vantroo.com. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.
Lost, Delayed, or Stolen Packages
Once an order has been handed to the shipping carrier, delivery is the responsibility of the carrier.
If your package is delayed, lost, or marked as delivered but not received, please contact the carrier first using your tracking number.
You may also contact us at info@vantroo.com, and we will do our best to assist you.
VANTROO is not responsible for stolen packages after confirmed delivery.
Damaged Packages
Please inspect your order when it arrives.
If your package or product arrives damaged, contact us within 7 days of delivery at info@vantroo.com.
Please include your order number, a description of the issue, clear photos of the damaged product, and clear photos of the packaging and shipping label.
We will review the issue and work with you toward a suitable resolution.
Bulk and Wholesale Orders
Bulk, wholesale, or large commercial orders may require additional processing time, special shipping arrangements, or freight shipping.
Additional shipping charges may apply to large, heavy, remote-area, or freight shipments.
For bulk order questions, please contact us at:
Contact Us
For shipping questions, please contact:
VANTROO
Operated by Northmere Commerce LTD
Calgary, Alberta, Canada
Email: info@vantroo.com