Refund policy
Return and Refund Policy
At VANTROO, we want our customers to feel confident when ordering business supply products from us. Please review our return and refund policy before placing your order.
Return Eligibility
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return, your item must be:
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Unused
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Unopened
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In its original packaging
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In the same condition that you received it
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Accompanied by proof of purchase or order confirmation
Due to the nature of thermal paper and business supply products, we cannot accept returns on opened, used, damaged-after-delivery, or partially used products.
Non-Returnable Items
The following items are not eligible for return:
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Opened thermal paper rolls
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Used or partially used products
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Products damaged after delivery
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Clearance or final sale items
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Custom, special-order, or bulk-order items unless defective or incorrect
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Items returned without prior approval
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the product
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Clear photos of the packaging and shipping label
Once reviewed, we will work with you to provide a replacement, refund, or other suitable resolution depending on the situation.
Return Process
To request a return, please contact us at:
If your return is approved, we will provide return instructions. Please do not send items back without contacting us first.
Items sent back without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to an error on our part.
We recommend using a trackable shipping service when returning items, as we are not responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method. Please allow time for your bank or credit card provider to process and post the refund.
Exchanges
We may replace items if they are damaged, defective, or incorrect. For exchange requests, please contact us at:
Bulk Orders
Bulk, wholesale, or special-order purchases may have separate return conditions. Please contact us before placing a large order if you have questions about return eligibility.
Contact Us
For return or refund questions, contact us at:
VANTROO
Operated by Northmere Commerce LTD
Calgary, Alberta, Canada
Email: info@vantroo.com